This privacy policy sets out how Credible Healthcare Limited (hereafter referred to as Credible Healthcare) uses and protects any information that you give Credible Healthcare.

Credible Healthcare is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Credible Healthcare may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 28th April 2022.

What we collect

We may collect information including but not limited to the following:

• name and job title

  
  

• contact information including email address

  
  

• location

  
  

• preferences

  
  

• Personal Sensitive Information

  
  

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular but not limited to the following reasons:

• Internal record keeping.

  
  

• We may use the information to improve our services.

  
  

• We may periodically, call, text, send emails and post about information which we think you may find interesting using the details which you have provided.

  
  

• We may use this data for audit and compliance purposes.

  
  

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Should there ever be a breach of data security, this would be reported to the Information Commissioners Office (ICO).

Your individual rights

Your rights are outlined below but are not exhaustive.

• Right of erasure (sometimes referred to as ‘the right to be forgotten’)

  
  

• Right to withdraw from using our services

  
  

• Right to complain to the ICO (If you believe we have not protected your data)

  
  

• Right to object to processing

  
  

• Right of subject access  (there may be a fee associated to receiving this data)

  
  

Retention

All data is held for a minimum of 6 years in line with legislative guidance. Except in cases for the defence, establishment or exercise of legal claims.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission, it is in your legitimate interests or we are required by law to do so. If you believe that any information we are holding on you is incorrect or incomplete, please speak to your local branch. We will promptly correct any information found to be incorrect.

Subject access requests can be requested by emailing team@crediblehealthcare.co.uk. This can be sent to you electronically and there may be a nominal fee incurred for this. If you find it impossible or unreasonably difficult to make a request in writing, we will, under the Equality Act 2010 assist you with making any requests.